Questions & Answers
Shopping Information
❓ Frequently Asked Questions (FAQ)
🛒 What kind of products do you sell?
We offer a wide variety of items including Toys, Sports gear, Pool accessories, Pet supplies, Office essentials, Home & Kitchen goods, Health & Beauty products, Groceries, and Garden & Outdoor tools.📍 Where are you located?
Our store is based at 10531 Crown Rd, Apt. 10, Franklin Park, IL 60131.📦 Do you offer home delivery?
Yes! We ship all across the U.S. straight to your door. 🚚💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure online payment options.📅 How long does shipping take?
Standard delivery takes 3–7 business days depending on your location. 🕒🎁 Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but stay tuned for future updates! 🎀👨👩👧 Are your toys safe for kids?
Absolutely! All toys meet U.S. safety standards and are kid-approved. ✅🐾 Do you carry eco-friendly pet products?
Yes, we have a selection of eco-conscious items for your furry friends. 🌱🏋️♀️ Can I find fitness gear on your site?
Of course! From yoga mats to dumbbells — we’ve got your workout needs covered. 💪🪴 Do you sell real plants in the Garden section?
We mostly carry tools and accessories, but seasonal plants may be available!✈️ Do you ship internationally?
Currently, we only ship within the United States.🔁 What’s your return policy?
You can return most unused items within 30 days of purchase. 🛍️💬 How can I contact customer support?
Just email us at Info@top-shop-stores.com or call +1 619 949 4660. ☎️🧼 Are your beauty products cruelty-free?
Many of them are! Look for the cruelty-free symbol on product pages. 🐰🧃 Do you sell organic grocery items?
Yes, we have a range of organic and natural grocery products. 🥦🔐 Is shopping on your site secure?
100% secure — we use encrypted technology to protect your data. 🔒📝 Do I need an account to order?
No, you can check out as a guest — but signing up has perks! 🎉🎫 Do you offer discount codes or promotions?
Yes! Follow us on social media or sign up for our newsletter for deals. 💌🏡 Can I find home decor items here?
Absolutely! We carry stylish and functional home decor products. 🕯️☕ Do you sell small kitchen appliances?
Yes, from blenders to coffee makers, we’ve got them! 🍳📦 Can I track my order?
Yes — we’ll send a tracking link once your order is shipped. 🔍🧾 Do you provide receipts and invoices?
Yes, all orders come with digital receipts and invoices via email. 🧾📚 Do you sell books or educational materials?
Not at the moment, but we are expanding our categories soon! 📖🎨 Can I buy craft supplies?
Some seasonal and creative supplies may be available under "Home". ✂️👕 Do you sell clothes or fashion accessories?
Not currently, but fashion items may be added in the future. 👜🏕️ Can I find camping gear in your store?
Yes! Check our "Garden and Outdoors" section for camping essentials. 🏕️🛍️ Do you have physical stores?
We are an online-only store based in Franklin Park, IL. 🌐📧 How do I subscribe to your newsletter?
Enter your email on our homepage to stay in the loop! 📬📸 Can I share a photo of my purchase?
Yes! Tag us on social media or email us — we love customer photos! 📷🧑🔧 What if I receive a damaged item?
Contact us immediately, and we’ll arrange a replacement or refund. 🛠️
❓ Frequently Asked Questions (FAQ)
🧽 Do you sell cleaning supplies?
Yes, check out our Home & Kitchen section for household essentials. 🧼🚫 Can I cancel my order after placing it?
Yes, if it hasn’t been shipped yet — contact us as soon as possible. ⏳🧸 Are there age recommendations for toys?
Yes, every toy includes age guidelines for safe play. 👶👧📦 Do you offer bulk or wholesale orders?
Reach out to us via email for special bulk order inquiries. 📧🌐 Is your website available in other languages?
Currently, our site is in English, but we may expand soon. 🌍🎉 Do you have seasonal sales?
Yes! Look out for big discounts during holidays and special events. 🎊💡 Can I suggest a product you should carry?
Absolutely! We love hearing from our customers. 💬🛠️ Do you offer assembly services?
Not at this time, but many items include easy DIY instructions. 🧰💼 Can I return office supplies once opened?
Only if the product is defective — please keep original packaging. 📁🥫 Do your grocery items have expiry dates listed?
Yes, all perishable goods have clear expiration information. 🗓️🧃 Do you sell drinks or beverages?
Yes, we offer select juices and shelf-stable beverages. 🍹💄 Are your health & beauty items suitable for sensitive skin?
Many are — always check the product description for details. 🧴📸 Are the product photos accurate?
Yes, we strive to provide real, high-quality images of every product. ✅🏷️ Can I use multiple discount codes at once?
Only one promo code can be used per order. 🎟️🧺 Do you sell laundry products?
Yes, including detergent, baskets, and drying racks. 🧺👨👧 Can I create a gift registry?
Not yet — but we’re working on adding that feature. 🎁🚚 Is express shipping available?
Yes, expedited options are offered at checkout. 🕊️🧾 Can I get a copy of my invoice later?
Yes, just email us with your order number. 📩🛑 What if an item is out of stock?
You can sign up for restock notifications on the product page. 🔔💰 Are prices the same online and in-store?
We are online-only, so prices are consistent site-wide. 🛒📱 Is your website mobile-friendly?
Definitely! Shop easily from your phone or tablet. 📱🔁 Can I exchange an item instead of returning it?
Yes, let us know and we’ll help with an exchange. 🔄👀 Can I preview items before buying?
Our detailed product descriptions and photos help you decide! 🔍👨🔧 Do you offer repair services for electronics?
No, we don’t provide repair services at this time. 🧯🌦️ Are your outdoor products weather-resistant?
Many are — just check the product specs for durability. 🌂👩🍳 Do you carry cookware sets?
Yes, we have pots, pans, and complete kitchen sets. 🍲🎯 Is there a loyalty or rewards program?
Not yet, but stay tuned — something exciting is coming! 🎉🌱 Do you offer gardening seeds or soil?
Occasionally! Check our Garden section for seasonal options. 🌾🔎 How do I search for a specific product?
Use the search bar at the top of the page — quick and easy! 🧭🔔 Can I be notified about new arrivals?
Yes — subscribe to our newsletter or follow us on social media. 📲